Comments on: Review: American Airlines First Class Buenos Aires – New York JFK

By: Stuart

Stuart — Wed, 10 Jan 2018 02:11:21 +0000

Flew First Class from Buenos Aires to New York, flight 954, and found it to be a disappointing experience overall. The positive: the seat was quite comfortable, and at 6′ 3″, I was able to stretch out and catch a few hours of sleep. The not so positive: although pleasant, the service was lacking. No wine was offered with dinner. When I asked for a glass, I didn’t receive it until after I’d finished the main course, and, like the meal, was dreadful. The main course, grilled shrimp, was inedible —overcooked and flavorless. The appetizers were equally uninspired. The dessert, bland vanilla ice cream with what tasted like crumbled Chips Ahoy cookies, was also terrible (and this flying out of a city with amazing ice cream!). Compared with LATAM business, American is the pits. Avoid if possible.

By: Good service

Good service — Tue, 04 Nov 2014 13:13:20 +0000

What truly despicable service for a flight that AA asks between $4,847 and $6,867 (depending on availability and advance purchase) — one-way.

The staff and management responsible for it should be fired on the spot for not providing the service promised (with express food) and not even making your bed given the ticket prices.

At those prices, they need to benchmark the service to NetJets (and deliver on it), not Ryan Air, otherwise they’ll get nothing but low-yielding upgraders and mileage junkies and go bankrupt again.

Did you email these posts to AA?

By: Michael

Michael — Tue, 04 Nov 2014 12:49:01 +0000

Would somebody tell Americsn that collecting the headsets 45-60 minutes to landing is asinine and goes against everything a premium experience is supposed to be?

“Oh you’re at the climax in your movie, I’ll take your headset now so you miss it and can stare silently outside for the next hour. We’re glad you’re here.”

By: Max

Max — Tue, 04 Nov 2014 11:49:13 +0000

Regarding the questions you had to ask, they have been part of “security rules” for any flight to US departing from some other countries for a couple of years. I’ve answered those questions at least 25 times in the last 4 years. They asked the same questions to every passenger boarding every flight.

First, they asked some questions during checkin about your checked baggages (who organized them, when and if you’ve received anything from anyone). At the boarding gate, they asked similar questions about your carry on and they verify it for liquids. Randomly, you can also be selected for a personal additional screening also.

From other countries it’s even worse, such as from Colombia, where boarding starts 1 hour before because they do a personal additional screening and they take out everything from your carry on.

By: Tony

Tony — Tue, 04 Nov 2014 05:28:08 +0000

WOW, have to say the menu did look good, and I agree with you about the Smoke Salmon not being offered as a breakfast item, BTW, that was a lot of Salmon for an appitizer!! Just wish AA would open more awards seats to EZE..

By: JL

JL — Tue, 04 Nov 2014 04:53:11 +0000

@LR @Susan B precisely, why carry my own around when I’m paying for the use of one with my business/first class fare?

Other international carriers don’t hand them out or pick them up 1 hr before arrival, so I’m not sure why AA does.

By: Jeff

Jeff — Tue, 04 Nov 2014 04:33:57 +0000

Last week in J on CDG-ORD the FAs could not find one of the pairs and alerted the whole plane while giving a speech about how they are personally responsible for all headsets. Was a nice wake up call 😉

By: Bill n DC

Bill n DC — Tue, 04 Nov 2014 04:10:34 +0000

Btw. The Bose earbuds are Great. I think the lets gather the headsets rotinue is funny & sad.

By: Bill n DC

Bill n DC — Tue, 04 Nov 2014 04:08:09 +0000

Those are nice seats. Love to swivel to look out the window. It seems u might be traveling w / another. That’s nice too

By: SPC

SPC — Tue, 04 Nov 2014 04:00:01 +0000

Susan, try the Bose QC20 in ear headphones.