Comments on: Chase About To Pass American Express, Become Third Largest Travel Agency Behind Expedia, Booking.com

By: American Express Planning To Build New Travel And Lifestyle Super App - View from the Wing

Wed, 24 Jan 2024 16:59:06 +0000

[…] is nipping at the heels of American Express to become the third largest travel agency behind Expedia and Booking.com. Chase is working to […]

By: Paper Boarding Pass

Paper Boarding Pass — Mon, 18 Dec 2023 12:07:43 +0000

I use Expedia and the other travel portals for research. I then book directly with the rental car, airline, hotel, opera tickets, etc.
This is based on a snafu with a travel portal several years back when a hotel charged me for the entire stay when it was only to charge one day as a deposit till I arrived. The travel portal was very flat footed, not helpful, evasive, put me on hold, couldn’t find a supervisor, etc. When I called the hotel and reminded them that the listing explicated stated “one day deposit”, they could not find the manager. When I threaten to call the credit card company, the manager suddenly picked up the phone!! After some wrangling, the entire booking was reversed. I found alternate accommodations.

By: Pam

Pam — Mon, 18 Dec 2023 00:02:34 +0000

I agree on avoiding the Chase travel portal. The last thing I need is a third party involved when I’m trying to fix an airline snafu (especially) or a hotel problem. I don’t even understand why people do use them.

By: RENEE

RENEE — Sun, 17 Dec 2023 14:46:08 +0000

I actually did book through the Chase portal when it had all that Expedia had to offer. I don’t care for Expedia but there were small (local) hotels and apartments on there that were hard to find otherwise. I also booked some excursions. Now, I rarely find what I am looking for. For an upcoming trip, I was searching for city center hotels in a few smaller European cities. Chase had zero listed. Cap 1, had dozens (or more) in each place. They are really behind all of the other travel portals when it comes to the smaller hotels and having apartments listed.

By: Surendra Bhargava

Surendra Bhargava — Sun, 17 Dec 2023 12:53:21 +0000

AmEx Platinum has great service which gives discounted business class seats for overseas travel.
Some (I) have been pleased with Costco travel packages and service.
Cobranded Chase/ United card didn’t offer discounted rates for my upcoming trip in January 2024

By: Al Barta

Al Barta — Sun, 17 Dec 2023 06:15:32 +0000

Not mentioned in the article or by previous comments are two other glaring problems with the Chase travel portal: First, their search parameters are more limited than their competitors’ search parameters, particularly when it comes to hotels. When trying to find hotels who include free breakfast with their booking, Chase doesn’t offer that option. Booking.com and Agoda do. Second, in many cases, the prices that Chase search results return are often higher than the prices their competitors return, for the exact same room at the exact same property on the exact same date(s). So the claim that Ultimate Rewards points are worth 25% more when used for travel is misleading. If the cost to travel is 25% higher for using the Chase portal, then it’s a wash. I am transferring all of my UR points to airline and/or hotel partners on a 1 to 1 basis.

By: Jason Brandt Lewis

Jason Brandt Lewis — Sat, 16 Dec 2023 23:44:33 +0000

I’m fine with using bank credit cards for their flexible points, but I’m not all that excited using their points via their respective OTAs for air travel. I much prefer booking through the airline directly. Hotels are the periodic exception via the various “special, proprietary” programs like Chase’s The Luxury Hotel and Resort Collection or Amex’s FHR.

By: paul

paul — Sat, 16 Dec 2023 21:39:38 +0000

A more incompetent company I have not found. Two months to settle a rental car claim eventually solved by Chase banking making a customer retaining decision.
Beware of their rental car program. They use a third party supplier (carrentals) and do not respond to fraudulent surcharges originating at time of car pick up. I gave Chase Travel the boot and their Sapphire credit card too.
ZERO customer service- Multiple phone calls-TWO months to resolve a $45 rental and only resolved because my Private Client banking representative refunded the rental charge (for a car refused at pick up) from Chase Corporate.

By: Shaun

Shaun — Sat, 16 Dec 2023 20:40:44 +0000

*co branded credit card LOUNGE

By: Shaun

Shaun — Sat, 16 Dec 2023 20:40:11 +0000

What year do you think O’Hare will get a co branded credit card? 2025? 2023? 2050?