Comments on: American Airlines Moved To Single Agent Boarding Before They Were Ready

By: Broken American Airlines Seats Forces Elite Flyer Next To Meth Head - View from the Wing

Tue, 12 Sep 2023 14:06:13 +0000

[…] gate agents are asked to do more with less than ever before. During the pandemic, American moved to single agent boarding where narrowbody aircraft that are less than 80% full get just one gate agent rather than two. They […]

By: How Is This Even Possible: Passenger Drinks Full-Sized Liquor Bottle On Domestic Flight - View from the Wing

Wed, 22 Sep 2021 14:06:23 +0000

[…] keep people off of aircraft that are already under the influence. American makes that a lot harder by reducing staffing at gates so overworked agents can’t spot potential […]

By: MilleFeuille

MilleFeuille — Thu, 02 Sep 2021 15:42:35 +0000

For decades, the order of importance has been: stockholders, executive golden parachutes and bonuses, then it fluctuates between passengers and employees. This has gotten more extreme in the corporate world globally.
The pandemic era has just caused these priorities to further test the efficiency, patience and cooperation of sstaff and customers.

By: Gregg Bender

Gregg Bender — Thu, 02 Sep 2021 14:56:39 +0000

Amen, Ms. Garchar. It’s heartbreaking and I’m glad I’m retired from the airlines after 25 years as well.
I was a Customer Service and Ground Operations Supervisor for a regional and a national air carrier. The stress on employees and the degradation of service sadden me.

By: Linda M Garchar

Linda M Garchar — Thu, 02 Sep 2021 14:02:19 +0000

I retired from Delta as a Purser with over 41 years with their COVID Buyout Package in 2020.It was with great sadness that I see what the airline industry has become.No airline is immune from problems,but I see these comments and it just proves the “bean counters” are truly running the airlines.My friends at AA are very disgusted with the way Doug Parker was running US AIRWAYS ,now AA. with COVID and mask mandates all airlines are experiencing massive increases in passenger incidents both on the ground ( gate agents,) and flight crew.If someone has been drinking before boarding how can agent be vigilant to see this behavior when they are stressed to the MAX to get a flight out on time,even with 2 agents it can be stressful depending on the aircraft and it’s capacity.The stockholders today are immune to these reports.The CEO and executives only look at PROFITS. at any cost their employees.Its everywhere.I even see it at Delta but not to the extent as AA. It’s a much different environment now with flying,and it’s the passengers and the employees that are pushed to the brink..It is not the atmosphere from even 1 year ago,don’t look for any change any time soon.

By: J Wiser

J Wiser — Wed, 01 Sep 2021 22:17:11 +0000

I just flew AA again after sometime. From flint Michigan to Guatemala and back. Through Chicago, Miami, Dallas and Charlotte. I venture to say it has become the worst airline ever. Not even a great price. But low budget operations, workers on the phone who don’t know their own policies and change from one worker to another, rude customer service (definitely overworked at the gates – they were stressed and completely understaffed – it was a disaster at every location) not to mention numerous delays and canceled flights at every airport. I would say my last several experiences with Spirit have been exponentially better and the prices better to. So at least for a while – I am staying away from AA. They need to get their crap together.

By: CJD

CJD — Wed, 01 Sep 2021 15:01:08 +0000

An unfortunate time for AA…all issues noted have been brought on by AAs own foolish and lackadaisical marginalization of their customer base.

By: Non Rev

Non Rev — Tue, 31 Aug 2021 13:41:54 +0000

Non revs may be seated earlier with this new procedure.
They are never confirmed.
It matters because, beyond semantics, it shows even seasoned travellers are careless in their understanding and relaying of information.

By: Paul Senk

Paul Senk — Tue, 31 Aug 2021 09:31:57 +0000

Well I suspect like most of America they prefer to work from home, maybe the airline mgmt can provide telepresense terminals to sort questions and forms remotely, i am sure the union would approve.

By: Cascadela

Cascadela — Tue, 31 Aug 2021 00:39:57 +0000

I won’t be surprised a few years down the line these airlines start shutting down like twa, eastern, northwest, psa and the bunch of carriers that closed their doors unexpectedly…