Comments on: Incoming American Airlines CEO To Employees: Cut Costs, Don’t “Spend A Dollar More Than We Need To”

By: American Airlines Restructuring: Hundreds Of Layoffs In Customer Service To Serve You Better? - View from the Wing

Tue, 30 Jan 2024 14:38:11 +0000

[…] airline’s finances lag major competitors. Their approach continues to be not spending a dollar they don’t have to rather than winning customers with good inflight product and good […]

By: New American Airlines Business Class Amenity Kits Are Actually Just Cardboard Boxes - View from the Wing

Mon, 15 Jan 2024 22:18:09 +0000

[…] American Airlines years ago, but upon taking the helm two years ago CEO Robert Isom told employees not to spend a dollar they don’t have to and that appears to mean cutbacks to the most expensive American Airlines […]

By: American Airlines' Lounge Food Strategy: Small Plates Make Big Mess - View from the Wing

Fri, 01 Dec 2023 17:00:14 +0000

[…] so, American Airlines takes to heart the admonition from its CEO, upon assuming the role not to “spend a dollar more than we need to.” They use very small plates, to limit the amount of food that guests […]

By: American Airlines Flight Attendant Caught Recycling Orange Juice For Unsuspecting Passengers - View from the Wing

Tue, 14 Nov 2023 13:06:05 +0000

[…] cost consciousness flows from the top. Upon assuming the role of CEO, Robert Isom told employees not to spend a dollar more than they need to. I can understand how a loyal employee would think pouring unused orange juice back into the […]

By: American Airlines Eliminates Champagne In Business Class - View from the Wing

American Airlines Eliminates Champagne In Business Class - View from the Wing — Fri, 04 Aug 2023 14:06:06 +0000

[…] in the hands of someone passionate about delivering excellence American can do better even without ‘spending a dollar they don’t have to’ in the words of their […]

By: American Airlines CEO Robert Isom Named World's Best. Huh? - View from the Wing

American Airlines CEO Robert Isom Named World's Best. Huh? - View from the Wing — Tue, 27 Jun 2023 18:36:19 +0000

[…] American is seemingly at a crossroads. Its cost structure requires a revenue premium, and new labor contracts will cost it even more. Without convincing customers to spend more for its products they won’t be profitable. While the message of CEO Isom, as he assumed the position, was for employees not to spend a dollar they don’t need to. […]

By: Style Matters: Selling Airline Tickets Isn't Just About Schedule And Price - View from the Wing

Fri, 09 Jun 2023 19:10:08 +0000

[…] To American Airlines CEO Robert Isom all that matters at an airline is on-time performance. He says that is what makes seats seem comfortable and food taste better. The implication is if they can operate on time, they can skimp on everything else. Thus he tells employees not to spend a dollar they don’t need to. […]

By: U.S. Airlines Have Forgotten They're In The Hospitality Business, Not Just The Transportation Business - View from the Wing

Sun, 09 Apr 2023 18:36:20 +0000

[…] don’t actually expect this. CEO Robert Isom has told employees not to spend a dollar they do not have to. And he’s said they’ll make money by paying attention to the real estate on the plane […]

By: American Airlines Implementing Austerity Plan - View from the Wing

American Airlines Implementing Austerity Plan - View from the Wing — Tue, 07 Mar 2023 13:06:07 +0000

[…] mantle as American Airlines CEO, replacing once-America West CEO Doug Parker, he implored employees not to spend a dollar they don’t have to. Isom, too, was at Bill Franke’s America West from 1995 to […]

By: U.S. Airline Crackup: The Four Largest Carriers Are Each At A Crossroads - View from the Wing

Fri, 10 Feb 2023 19:36:38 +0000

[…] Even now there are members of leadership who believe the schedule, not seats or service, is what American Airlines sells. And when CEO Robert Isom took over he directed employees not to spend a dollar more than they needed to. […]