Monthly Archives

Monthly Archives for March 2023.

United Flight Attendants Sue, Say They Shouldn’t Get Fired For Bullying If They Have Seniority

by Gary Leff

Mar 30 2023

A little over a year ago United Airlines fired two senior flight attendants who were union leaders. A junior crewmember reported their mask violations, and then the two senior crew solicited false conduct reports against the junior flight attendant in retaliation. United uncovered this, and had no choice but to fire the union reps.

It turns out United fired six senior flight attendants for bullying junior crew. And the six flight attendants are suing for age discrimination.

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10 Ways To Make World Of Hyatt Better

by Gary Leff

Mar 30 2023

World of Hyatt is a better program than peers, but it needs to be, because Hyatt still has a smaller footprint than similar efforts at Marriott, IHG, and Hilton. A customer has to choose Hyatt, and that takes effort, so they need to give customers a reason to do so. And that means finding ways to reduce pain points and deliver on promises. So I think it makes sense to prioritize items like these. What would be on your list?

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12 Realistic Ways To Make American Airlines Better

by Gary Leff

Mar 29 2023

With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.

As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.

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I Won’t Return To China For A Long Time, And You Should Evaluate Your Risk, Too

by Gary Leff

temple
Mar 29 2023

For the average person the risk is low, but it’s a new area of uncertainty. Congressman James McGovern (D-MA) says “American citizens are too often being detained as de factoo hostages in business disputes or to coerce family members to return to China.”

Maybe you share things to social media from the Falun Gong’s Epoch Times? That alone could create risk.

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United Airlines ‘Problem’ 767 Engine Fire On Takeoff In Houston

by Gary Leff

Mar 29 2023

Every airline has a cursed plane that consistently has more problems than the rest. At United Airlines one of these seems to be Boeing 767-300 registration N641UA.

This aircraft keeps having problems. Just last month the plane diverted to Newark. The same 32-year old aircraft had a gear problem on arrival in Chicago from London and a fuel imbalance reported over the Atlantic that caused a diversion to Iceland. Now it’s an engine fire.

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